FAQ Section
Frequently Asked Questions
1. What operating systems does LoopMouse support?
LoopMouse is specifically designed for Windows 11 and takes advantage of the latest Windows features for optimal performance. It is not compatible with older Windows versions, Mac, or Linux systems.
2. Is there a limit to how complex my automations can be?
LoopMouse can record any sequence of keyboard and mouse actions that you can perform manually. This includes complex multi-step processes involving multiple applications, file operations, web browsing, and data entry. The Free version allows automations with limited repeats, while Pro and Enterprise versions have no restrictions.
3. Will LoopMouse work with my existing software?
Yes! LoopMouse works with any Windows application including Microsoft Office, web browsers, accounting software, CRM systems, and custom business applications. If you can interact with it using your keyboard and mouse, LoopMouse can automate it.
4. How secure is my automation data?
All automation recordings are stored locally on your computer and are never transmitted to external servers. Your sensitive data and workflows remain completely private and under your control.
5. What’s the difference between the Free and Pro versions?
The Free version includes basic recording and playback with limited repeats and up to 6x speed. The Pro upgrade adds unlimited repeats, faster 12x playback, the ability to save and load recordings, and timed duration controls. Pro also includes lifetime updates with no subscription fees.
6. Can I upgrade from Free to Pro later?
Absolutely! You can upgrade from the Free version to Pro at any time. Your existing recordings will work seamlessly with the Pro version, and you’ll immediately gain access to all Pro features.
7. Do you offer refunds?
Yes, we offer a 30-day money-back guarantee on both Pro and Enterprise versions. If LoopMouse doesn’t meet your needs, contact our support team within 30 days for a full refund.
8. How do Enterprise licenses work?
Enterprise licenses provide the same Pro features for multiple users with volume pricing. You receive a set number of license keys that can be distributed to your team members. Licenses can be reassigned as needed when team members change.
9. Will my automations break if I update Windows or other software?
LoopMouse automations are designed to be resilient to minor interface changes. However, significant updates to target applications may require re-recording some automations. We continuously update LoopMouse to maintain compatibility with the latest Windows 11 updates.
10. Can I get help setting up complex automations?
Yes! We provide detailed documentation, video tutorials, and email support to help you create effective automations. Pro and Enterprise customers receive priority support with faster response times.
If you have any further questions then please use the form provided on the contact page to send us a message.